Internal IT & Business Systems Engineer
Location: Any Air IT Group Office
Reporting to: Head of IT & Business Systems
Ready to make an impact behind the scenes?
We’re looking for an Internal IT & Business Systems Engineer to join our Internal IT team and help keep the technology that powers our people and business running smoothly.
This is a varied, hands-on role where you’ll support colleagues across the Group, working across end-user technology, Microsoft infrastructure, business systems and cloud environments. You’ll also work closely with teams across the business, including Cyber Security, to troubleshoot issues, improve our systems and deliver a great internal user experience.
If you enjoy solving problems, taking ownership and working with a broad range of technologies, we’d love to hear from you.
What you’ll be doing
You’ll play an important part in supporting and improving our internal technology environment. Your responsibilities will include:
- Managing the end-user device lifecycle, from provisioning and configuration through to software deployment, compliance, inventory and secure retirement.
- Supporting joiners, movers and leavers, ensuring people have the right access at the right time and permissions remain secure.
- Providing day-to-day support and administration for our business systems, including ConnectWise, CloudRadial and other Group platforms.
- Managing user access, permissions and system configuration, as well as troubleshooting application issues and supporting workflows and integrations.
- Working with colleagues, system owners and suppliers to resolve issues and implement approved improvements.
- Supporting Microsoft server and cloud environments, including users and groups, permissions, Group Policy, print services, event logs and resource monitoring.
- Working with the wider IT & Business Systems team to troubleshoot issues and carry out root cause analysis.
- Partnering with our Cyber Security team to support patching and vulnerability management.
- Managing, maintaining and testing our backup and disaster recovery environment.
- Keeping technical documentation accurate and up to date.
- Communicating technical information clearly to both technical and non-technical colleagues.
- Helping us protect our information by following our Information Security Management System and associated policies.
What we’re looking for
We’re looking for someone with solid experience in IT support or systems administration who is confident taking ownership and enjoys finding solutions.
You’ll ideally bring experience across several of the following:
- Microsoft Windows Server
- Microsoft 365 and related technologies
- Active Directory
- Hyper-V and/or VMware vSphere and vCenter
- Backup technologies such as Veeam, Datto or StorageCraft
- Firewall technologies, including Sophos
- Networking, switching and routing
You’ll also bring:
- Strong problem-solving and analytical skills.
- Great communication and customer service skills.
- Good organisation and attention to detail.
- The ability to prioritise effectively when managing multiple pieces of work.
- A collaborative approach, while also being comfortable working independently and taking responsibility.
- An understanding of, or experience working within, an MSP environment.
- GCSE Maths and English, or equivalent experience/qualifications.
- A relevant degree or technical qualification, or equivalent practical experience.
- A full driving licence and willingness to travel between sites when needed.
- Flexibility to support occasional out-of-hours or weekend work where the role requires it.
Experience with Microsoft Entra ID/Azure AD, Intune, Conditional Access, Azure IaaS or Mimecast would be a bonus, but isn’t essential.
Not sure you tick every box?
Please don’t let that stop you from applying.
We know that great people bring different experiences, skills and perspectives. If the role interests you and you have many of the skills we’re looking for, we’d still love to hear from you. We’re interested in what you can bring to the role, as well as your potential to learn and grow.
The Benefits
Joining Air IT Group means unlocking a world of perks and opportunities, including:
Time Off & Life Balance
- 25 days Annual Leave + 1 Celebration Day
- Annual Leave Purchase Scheme
- Paid Volunteering Days
- Enhanced Family Leave
Health & Wellbeing
- Virtual GP (24/7 access for you & family)
- Employee Assistance Programme (EAP)
- Eye care vouchers
- Group Life Assurance & Income Protection
Financial & Lifestyle Perks
- Reward Gateway shopping discounts and cashback
- Stakeholder Pension Scheme
- Recognition Platform (with monetary rewards)
- Mortgage Advice Services
Optional Benefits (Opt‑In)
- EV Car Scheme
- Cycle to Work
- Technology Vouchers
Ready to join us? Apply today.
